What is Smart Hands Support?
Smart Hands Support is a professional service that provides you with skilled technical personnel who act as your "hands and eyes" in remote locations. Our certified technicians perform on-site tasks under your remote guidance, ensuring your critical systems remain operational 24/7.
24/7 by Appointment Availabilty
Round-the-clock support ensures your systems are always monitored and maintained, minimizing downtime and maximizing productivity.
Expert Technicians
Our certified professionals have extensive experience with enterprise hardware, networking equipment, and datacenter operations.
Rapid Response
Quick deployment to your location with emergency response times that keep your business operations running smoothly.
Key Benefits
- Cost Effective: Reduce travel costs and time by leveraging our local presence in key locations
- Minimize Downtime: Quick response times ensure your critical systems are back online fast
- Extended Reach: Access professional support in remote locations where you don't have staff
- Scalable Service: From one-off tasks to ongoing support contracts, we adapt to your needs
- Detailed Reporting: Comprehensive documentation and photo evidence of all work performed
Our Smart Hands Services Include
Hardware Services
- Server installation and configuration
- Hardware replacement and upgrades
- Power cycling and reboots
- Cable management and connectivity
- Equipment relocation and rack mounting
- Memory and storage installations
Network Operations
- Network equipment installation
- Cable testing and certification
- Switch and router configuration assistance
- Firewall deployment support
- Wireless access point installation
- Network troubleshooting and diagnostics
Datacenter Support
- Equipment delivery and acceptance
- Rack and stack services
- Power and cooling verification
- Environmental monitoring
- Security escort services
- Inventory management and audits
Emergency Response
- 24/7 emergency call-out service
- Rapid fault diagnosis and resolution
- Spare parts delivery and installation
- Business continuity support
- Disaster recovery assistance
- Critical system recovery
How It Works
1. Contact Us
Reach out via phone or email to describe your technical requirements and timeline.
2. Planning
We assess your needs, provide a detailed quote, and schedule the appropriate certified technician for your location.
3. Execution
Our technician arrives on-site and works under your remote guidance to complete the required tasks efficiently and safely.
Ready to Get Started?
Contact us today to discuss your Smart Hands Support requirements and discover how we can help keep your systems running smoothly.
Contact Us Now