Your Right to Data Deletion

Under the Protection of Personal Information Act (POPIA) and other applicable data protection regulations, you have the right to request deletion of your personal information under certain circumstances.

You may request deletion when:

  • The personal information is no longer necessary for the original purpose
  • You withdraw consent and there is no other legal basis for processing
  • Your personal information has been unlawfully processed
  • Deletion is required for compliance with legal obligations
  • You object to processing and there are no overriding legitimate grounds

Please note: We may not be able to delete information if we have legal obligations to retain it, such as for tax, accounting, or regulatory compliance purposes.

Data Deletion Request Form

Identity Verification

To protect your privacy and prevent unauthorized deletion requests, we may need to verify your identity before processing this request. This may involve:

  • Confirming details from your account or service records
  • Requesting additional documentation
  • Following up via phone or email

What Happens Next?

  • Acknowledgment (1-2 business days): We will confirm receipt of your request
  • Identity Verification (3-5 business days): We may contact you to verify your identity
  • Assessment (5-10 business days): We will review your request and applicable legal requirements
  • Processing (10-30 days): If approved, we will delete the requested data
  • Confirmation: We will notify you once the deletion is complete

Note: The entire process typically takes 30 days or less. If there are any issues or delays, we will contact you promptly to explain the situation.