Privacy Policy

At Accurate Solutions, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or visit our website.

This policy applies to all information collected through our website, services, and any related communications.

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and job title
• Technical Information: IP address, browser type, operating system, and device information
• Usage Information: How you interact with our website and services
• Communication Records: Records of your communications with our support team
• Service Data: Information related to the IT services we provide to you

We use your information for the following purposes:

• To provide and maintain our IT support and technology services
• To communicate with you about our services and respond to your inquiries
• To improve our website and services based on your feedback and usage patterns
• To comply with legal obligations and protect our legitimate business interests
• To prevent fraud and ensure the security of our systems
• To send you relevant updates about our services (with your consent)

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in delivering our services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfer: In connection with a merger, acquisition, or sale of business assets
• Protection: To protect our rights, property, or safety, or that of our clients or others

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

• Service Records: Maintained for the duration of our business relationship plus 7 years
• Communication Records: Retained for 3 years for quality assurance purposes
• Website Analytics: Anonymized data may be retained for statistical analysis

Under applicable data protection laws, including POPIA (Protection of Personal Information Act), you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences.

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date.